Job Description:
HCL is hiring for Technical Support Executive
Responsibilities:
• Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs
• Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat
• Validate Cases categorization, Workflow Adherence
Education:
UG: B.Sc in Computers, B.Tech/B.E. in Any Specialization, BCA in Any Specialization
Perks:
• Free meal
• Sat-Sun fix off
• 5 days working
• Night shifts
Other Information
• There is no cab restrictions for female candidates.
• Cab zones for freshers male candidates - within 20km only
Skill requirement
Technical :
• Basic understanding of HTML, Javascript & CSS
• Knowledge of Technical Troubleshoot
• Strong analytical skills
Communication:
Proficient in English writing and speaking skills
Customer Service:
Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
Ability to work with individuals, companies and large clients
Should will to work in Night Shift
Nice to have:
Previous experience in tech-support or tools/applications development domains will be an advantage
Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
Experience in Digital Marketing and Campaign Management is an advantage but not a must have
Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
How You'll Grow
At HCLTech, We offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why HCL
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
We offer comprehensive benefits for all employees.
We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
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