Wipro Recruitment Drive for System Engineer
Responsibilities of the Candidate:
Manage and resolve customer complaints.
Troubleshoot Windows, Outlook, Teams, Citrix. VDI, VPN, Security App, etc. over Remote Support
Research, identify, and resolve customer complaints using applicable software.
Answer incoming calls and respond to customer’s emails in a timely manner.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solutions to customers.
Document all call information according to standard operating procedures.
Route calls and tickets to appropriate resources and Domains that can best support the user,
Recognize, document, and alert the management team of trends in customer calls.
Complete call logs and reports.
Create SOPs for new Issues and resolution given.
Requirements:
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Ability to Empathize, pacify, and handle Irate Customers with Exceptional communication skills.
Excellent communication skills.
Experience:
0 - 1 Year
Job Location:
Bengaluru
Working Days:
5 Days
Salary:
Not Disclosed
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