Infosys Recruitment Drive
In the dynamic world of Business Process Outsourcing (BPO), excelling in customer service is a cornerstone for success. To thrive in this field, professionals must possess a diverse skill set and mindset. Here are the key responsibilities and essential skills that pave the way for excellence in this domain:
Responsibilities:
Excellent Communication Skills: The ability to effectively address and resolve client issues across various communication channels (calls, chat, and email) is paramount. A proficiency level aligned with CEFR C1/C2 is required.
Adaptability to 24*7 Shifts: Embracing a round-the-clock work environment with voice-based processes and rotational weekly offs is essential. Candidates are expected to work in an office setting and must have completed the double vaccination regimen.
Analytical Problem Solving: Adept problem solvers are invaluable. Understanding customer issues and independently resolving them is key to ensuring customer satisfaction.
Quick-Thinking Skills: The capability to swiftly address and own customer issues with efficiency and thoroughness is crucial.
Proactivity and Respect for Customer's Time: Being proactive in addressing concerns while valuing the customer's time reflects professionalism and dedication to service.
Effective Time Management: Ensuring that every customer interaction adds value is essential. Efficiently managing time to serve customers optimally is a critical aspect of this role.
Educational Requirements:
A minimum of a graduate degree is preferred, aligning with the service line in BPO.
Preferred Skills:
Customer Service Expertise: Technical proficiency in regular service desk operations, covering voice, chats, and email communication.
Location Flexibility: The posting location is contingent upon business needs, necessitating adaptability and flexibility.
In the competitive landscape of BPO service, these responsibilities and preferred skills define a roadmap for success. By combining excellent communication, problem-solving capabilities, and a customer-centric approach, professionals can stand out in the industry and deliver exceptional service.
Remember, in the world of BPO, the ability to adapt, communicate effectively, and solve problems efficiently is the key to becoming an invaluable asset in the field of customer service.
Work Experience:
0 Years
Job Title:
Process Executive
Educational Requirements:
Graduate
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