Are you passionate about providing top-notch customer service and resolving technical issues? Zoho, a leading tech company, is currently seeking talented individuals to join their team in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai for the role of Voice-Based Customer Support.
Job Description:
At Zoho, the Voice-Based Technical Support role involves:
Providing exceptional voice-based support to international and domestic customers both inbound and outbound, ensuring their issues are resolved efficiently.
Establishing strong rapport with customers through clear and confident communication, prioritizing their satisfaction and aiming for first-time resolutions.
Collaborating with the technical team to expedite the resolution of complex technical issues.
Working closely with the technical content team to identify and address any gaps in the help modules, ensuring comprehensive customer support.
Being flexible to work night shifts to accommodate international time zones.
Key Responsibilities:
Customer-Centric Support:Provide exceptional voice-based support to customers, demonstrating excellent communication skills and a customer-first approach.
Technical Issue Resolution:
Collaborate with the technical team to ensure timely resolution of complex technical issues.
Content Improvement:
Identify and address gaps in the help modules in collaboration with the technical content team.
Adaptability to Night Shifts:
Willingness to work night shifts is essential for this role to support customers across various time zones.
Requirements:
Strong verbal communication skills.Customer service experience preferred.
Comfortable with working night shifts.
Willingness to work in Chennai, Salem, Coimbatore, Tirunelveli, or Madurai.
How to Apply:
If you're ready to join a dynamic team and meet these requirements, apply directly through Zoho's official careers page.Working at Zoho offers a great opportunity to grow and contribute in a dynamic work environment.
Are you ready to embark on a fulfilling career providing exceptional customer support while working with a leading tech company? Apply now!
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