Monitor disputed transactions for possible fraudulent activity.
Monitor, evaluate, investigate, and process
Reviewing accounts and providing Provisional credits.
Investigate Fraud claims raised by the customer.
The purpose of the role is to liaison and bridging the gapbetween customer and Wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer.
He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures.
Roles & Responsibilities:
Acquire process knowledge from SME (Internal/Client) & be process certified.
Participate and successfully complete role related training programs.
Responsible for appropriately managing assigned tasks
Responsible for processing transactions of low complexity.
Ensure consistent productivity & accuracy as per team requirements.
Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
Provide prompt responses to queries from Internal or External stakeholders
Follow Data Privacy and Code of Conduct standards
Ensure compliance to Time Recording guidelines
Adherence to floor policies, team schedule and leave
Complete tasks related to data entry, following up on requests, complaint management, filing dispute forms, fee waivers, merchant credit release, fund transfers, account maintenance, general correspondence, research
To be able to finish cases assigned within established Turnaround time
Team Player
Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities.
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